CMI Assessments

  • Home
  • Industry Solutions
    • Business to Consumer
      • Bass Pro Shop
      • LeafGuard
      • SafeCo Insurance
    • Engineering
      • Peach State
    • Technology
      • Oracle
      • Verizon
    • Training Providers
      • New Horizons Computer Learning Centers
    • Transportation / Logistics
      • FedEx
      • Saia
    • Franchise Businesses
      • LeafGuard
      • New Horizons Computer Learning Centers
  • Assessments
    • Pre-Screen
    • Hire Winners
      • S.A.L.E.S.
      • EXPRESS
  • Resources
    • Videos
    • White Papers
  • About
    • Alliance Partners
    • Testimonials
    • Get Results Book
  • Contact
You are here: Home / Portfolio / Verizon

Verizon

Learn how Verizon used assessment tools and support from CMI Assessments to improve its bottom line. Read the case study results.

 

  • The Challenge
  • The Solution
  • The Result
The Challenge

The Challenge

Verizon B2B and B2C training departments conduct a regular schedule of product training roadshows. Verizon calls this traveling extravaganza their Business and Consumer Product Showcase.

Each year the return-on-investment must be quantified in order for these departments (and this training) to continue to be funded.

It is a difficult task to measure the impact of this training due to the thousands of call center agents involved across the network. Furthermore, union contracts stipulate how these assessments can be implemented. This customized assessment need proved no challenge for CMI Assessments.


The Solution

The Solution

Both Verizon Consumer and Business groups tested and requested CMI Assessments be engaged to serve as the “independent assessment firm” to measure training return-on-investment.

CMI Assessments promptly built and administered a customized assessment tool for each product type. These proprietary assessments were delivered via the CMI Network platform.

Within 30 days of Verizon’s requisition, CMI Assessments distributed these online sales assessments to call center managers and other key employees across the U.S. and parts of the Caribbean.

 


The Result

The Result

Benchmarks were established for each call center throughout the Verizon ecosystem based on actual test scores.

In addition, the groundwork by CMI Assessments allowed for a variety of milestones to be set for each new product launch to ensure training was consistently applied. Verizon-owned call centers were compared to outsourced centers to measure the relative effectiveness of each mode of service delivery.

CMI Assessments’ success with Verizon’s American call centers prompted the analysis of their International call centers. The goal… to determine which centers were providing the most profitable, high-quality service to Verizon customers. The return-on-investment was deemed attractive by Verizon senior management. As a result, Verizon decided to continue funding both the Business and Consumer Product Showcases.

 

How Does S.A.L.E.S. Help You?

Case Studies

  • Business to Consumer
    • Bass Pro Shop
    • SafeCo Insurance
    • LeafGuard
  • Engineering
    • Peach State
  • Technology
    • Verizon
    • Oracle
  • Training Providers
    • New Horizons
  • Transportation / Logistics Sales
    • FedEx
    • Saia
  • Franchise Businesses
    • LeafGuard
    • New Horizons
Find out how we can help your company hire the right sales professionals the first time.
Contact Us Today

Connect With Us!

Email GooglePlus Linkedin RSS YouTube

Multiple Languages :

accepting all major credit cards

Accepting All Major Credit Cards

accepting all major credit cards

© 2025 · CMI Assessments | 4475 Trinity Mills Road | P.O. Box 703803 | Dallas, Texas 75370-3803 | Phone: 214-735-4895 | Email: [email protected]